Post-purchase intake
Answer these quick questions so you can understand your setup, identify the likely issue faster, and point yourself toward the right fix.
This self-guided version helps you understand your layout, usage, and likely problem before you move into the setup and troubleshooting steps.
It is usually in a rectangle or square box in a closet, garage, laundry room, or sometimes the attic where the Ethernet cables meet.
Photo uploads and one-on-one setup review can be part of a higher-tier version if you want direct feedback on your equipment and layout.
Once completed, you’ll continue to the network diagram.
Complete all 6 questions before continuing.